We were at Stratford Mall Telus- Kodo store today annd our service was excellent,in fact exceptional. We worked with Kristina to clear up any problems with an older phone and expected to have to upgrade, etc. But because of the superb knowledge , the phone was working as if brand new. Totally recommend this store and also the services of Kristina. We will be back to upgrade for sure
I had an awesome experience at the Stratford Telus store thanks to Jenn. From the moment I walked in, Jenn was super welcoming, knowledgeable, and really helpful. She took the time to understand what I needed, and showed me all my options. She answered all my questions patiently and never made me feel rushed. If you’re heading to Telus in Stratford, definitely ask for Jenn...you won’t be disappointed!
The Telus staff here are fantastic. Jenn has been there for so long and she is incredibly knowledgeable. Some of the reviews on here should be directed at Telus corporate (they make the rules), the staff are just doing what they are told.
Worth the hour drive from listowel or maybe other locations. staff were friendly patient and determined to help us with are problem accepting of are kids. They were able to find us a phone that's afforadble and that would work with are early upgrade even with low stock. I can't say this for other telus locations!!
I wanted to activate an account for a phone and asked if they were open until 5pm and would that allow them the time to process to process the account. The sales rep said they are unable to do process anything after 4 and also that they can't stay past 5 because the Mall locks up. My question is why even open on Sunday if they can't provide the basic services. How annoying can you get?
Robotic non empathetic employees working for a corrupt corporation. Weaponizing Covid to their own purposes. Covid regulations at retail locations in the mall are not all the same. Customers are spoken to outside the store and than potentially let in if they answer ‘No ‘ to all of the covid questions. My complaint is that I witnessed a senior citizen being supposedly assisted outside of the store. I noticed the store clerk go back into the store and come back to the senior a few times. The time lapse was approximately 10 to 15 minutes. Not once did it occur to the store representative that they should ask their Covid health questions and get them over with, and then invite the senior into the store, vs. Making the senior wait outside, the store was completely empty. I noticed the senior struggling to hear the representative speaking to them from outside the store as the more music was loud. This was very frustrating for the senior and this was very frustrating for me to watch. I kept thinking to myself just ask your questions and let him in. Zero respect was given to the senior in this manner, zero empathy, zero courtesy. Uncaring mindless employees not taking note of simple human kindness to offer a senior citizen a bit of courtesy.
I've never had a disappointing experience with the staff at this Telus. They are friendly, caring and very human. I go here exclusively because i know i'm going to receive top notch service.
TELUS is a Canadian Cell phone store based in Stratford, Ontario. TELUS is located at 1067 Ontario St Unit K2, Stratford, ON N5A 6W6, Canada.
Please contact with TELUS using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find TELUS opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
You Might Also Consider