Poor service. Had service dropped because of 3g upgrade, after going into store to get updated. Went back to get help, didn't let me in store, said they couldn't help me. Patty at mobile shop in zehrs fixed the problem. Why did I have to go somewhere besides Fido to get this fixed?
I've seen some petty negative reviews here and I have to say I don't understand the problem. I've had to go into Fido 2 times in the last month and I found the service outstanding. The staff are very friendly and they took care of the problems right away. Thank you Fido staff. .
Worst customer service. The lady inside made me wait outside in cold as she kept the door locked. She then give me disgusted look and asked me to remove my mask and look at the cctv. Extremely rude and disrespectful and total lack of consideration for Covid rules. Changing my plan to another service provider.
We kept calling on the number available on google. No one answered and when we reached there attended was rude. She said I am supposed to visit to closest location. I live in new Hamburg so Kitchener and Stratford both locations are pretty much same distance for me. She wasn’t helpful and she returned us without helping or listening our concerns
Fido (Available in the Rogers store) is a Canadian Electronics Store based in Stratford, Ontario. Fido (Available in the Rogers store) is located at 211 Ontario St Unit 2, Stratford, ON N5A 3H3, Canada.
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