I purchased a new keyboard and monitor among other things and didn’t notice that the wrong monitor was paid for. The return was easy however when I returned the monitor I was told someone would be over to help me retrieve the correct one. 20 mins later and apparently the only employee that could grab a monitor for me was still talking to someone else. I left and just ordered it online terrible service
I am in the process of relocating to Stratford so this was my first time in this store. I was helping a friend with shredding personal documents when her new shredder just stopped working. I took it to the store and a sales associate by the name of Dean gave me excellent customer service. He listened, checked the shredder, that had only been used on 2 occasions, and made the call to exchange it. I am grateful that the whole experience was hassle free! He also gave me a couple of tips on using the shredder going forward. Thank you Dean!
I had to return a product that wasn't exactly what I needed. The computer associate (I believe his name was Noah) searched for quite some time trying to find me exactly what I was looking for but he determined that it was not a product Staples carried. He went above and beyond to find the product I needed at another store. This was an excellent experience.
Couldn't find what I needed. Tough to locate what you are looking for, and not sure but they only seemed to have one Informer staff since I had to wait on the gentleman to finish with someone. Unlike BestBuy and other local Computing stores.
Wish I caught her name.... but wow, costumer service at its best with this lady. Straight forward awesome lady who treated me very kindly. Tall, short blonde hair with Lululemon headband. I needed that kindness at that moment, you made my month. and you dont even know. Tell her
Staples is alway a great place to shop. Their Staples' brand AA & AAA batteries are an excellent buy and less expensive as the major brand. Last longer too.
Terrible service. My husband went to go pickup my parcel in this horrible weather. The lady named JASMINE working the counter for FedEx did not even look she automatically said the parcel has been shipped out. He asked her if she's sure she said yes. We called FedEx they called the store and when the lady actually physically went to go 'look' the parcel Is now there?? MIND you it's not a small parcel it was the biggest parcel they have. I don't understand why she couldn't look in the first place to save me the drive back and forth from the store. I live 20 minutes away. Note to management: Please FIRE Jasmine and hire new staff who is WILLING to do their job description. I can't understand what KIND OF LAZINESS It must take to not be able to do your job? Like why give others a hard time. I will be taking my Complaint to head office as this should never happen again to anyone.
Staples is a Canadian Office supply store based in Stratford, Ontario. Staples is located at 1076 Ontario St, Stratford, ON N5A 6Z3, Canada.
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