one word.. RUDE!!!! This lady at the counter doesn’t know how to greet customers! Also, the menu was useless, nothing special, yet the attitude is like they are selling gold covered ice cream. One of the customers in front of me was trying to look at the menu through their phone as it might be hard for them to read, and this lady behind the counter told her “You can’t make the video” she could have asked if she could help with anything!! Fix your attitude if you’re in SERVING business instead of bringing shame to beautiful people of Stratford…
Everything I've tried here has been great (ice cream sundaes, cones, blasts). But be aware they'll close early for bad weather if you're planning on coming back later in the day.
We are travelling from out of town. But we visit every year because it’s never a disappointment! Their ice cream is so good and reasonably priced. Kids absolutely love to collect their color changing spoons.
My experience at this establishment was about a year ago, but it left such a negative impression that I still think about it today and definitely will not be going back here this summer. I asked a staff member a simple question regarding the ingredients in the coconut soft serve. She didn’t know the answer, however, the owner, Jen, overheard our exchange, misunderstood my question, and responded in an incredibly rude and impatient tone, shouting, “Of course the coconut ice cream is coconut flavored!” I was so taken aback by her reaction that I did not order anything. I still find it hard to understand why a basic inquiry about a product they offer was met with such hostility. After reading other negative reviews, it seems this isn’t an isolated incident but rather reflective of the owner’s general attitude. I don’t expect over-the-top friendliness, but I do believe that treating customers with bsic decency should be a given. Hopefully, she can take this feedback to heart.
Today I did not have a good experience with this ice cream shop. My family and I came here to get ice cream and I will say it was ok. but the staff is very rude including jenn and the blonde girl working the counter. I am 14 years old and do not write reviews but I thought it would be necessary to warn others in this case. I asked for a color changing spoon as this place hands them out but the girl working the counter proceeded to roll her eyes at me and give me such unnecessary attitude. it caught me off guard because hearing how nicely she handed the spoon to other people. so I said that's an attitude change. and if someone like that is going to be rude when I did nothing wrong it is un called for. then the manager Jenn comes tromping down to the window and starts to confront me as if she is my mom. and I quite literally am being for real she is hanging out this window, very scary site. saying I have no place to comment about a staffs attitude. with her blue eyes glaring at me in a mean way. talk about some sweet service! she yells at me saying the coloured spoons are for little kids. first of all instead of the attitude from the employee she could have stated nicely that they are for children. but once again I am only 14. i say okay but Jenn as well has a huge attitude and I would not be surprised if the girl working the counter is her daughter due to the similar bad handling tactics. aswell on all this Jenn yelled in front of all the other customers. I wish I made more comments but she honestly was to big of a karen to even bother. so overall the ice cream is mid so you could go support a better place and very rude staff working. and jenn feel free to reply to my review as I have seen you reply to many other one stars demanding answers and being sarcastic in denial. but I am a kid and this whole thing could have been avoided if you were nicer. so add me to your bad review list. I can't wait for your reply on excuses!!!
Love this little shop and how they have vegan ice cream options, I'm only a little sad that they changed their vegan ice cream sometime in the last year or so. It used to be SO good, I'd be craving it all day. It's unfortunately no longer the same.
It's an OK experience. Cone is not recommended, exactly same taste as ice cream in Costco. Frozen yogurt is pretty good though! Outside line is long without enough physical distance , at least 20 mins waiting. And a few of people in line ignore the "mask requirement".
JENN & Larry's is a Canadian Dessert shop based in Stratford, Ontario. JENN & Larry's is located at 49 York St, Stratford, ON N5A 1A1, Canada.
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